Your billers should not be listening to hold music.
Same engine, pointed at payer provider-services lines. A biller queues the call, keeps working, and their phone rings when a rep is actually on the line. Hold time stops being labor.
Why this is the better first target
Payer lines are private commercial numbers, not a federal agency. There is no queue-jumping controversy, no agency filtering programme, and the buyer is a business that can measure the saving in payroll hours directly.
Every billing company in the country has the same problem. If it works for your team, it is a product.
What you need to supply
Payer provider-services numbers vary by state, plan, and product line, and they are printed on the back of each member ID card. There is no single national number that is correct for every claim.
Nothing is pre-loaded here on purpose. Populate the payer list from your own payer grid so no biller ever gets dialed into the wrong plan's queue.
Team queue
server/src/targets.ts from your payer grid,
run the IVR mapper against each one, then they appear here.
| Payer line | Status | Attempts | Waiting |
|---|